Service Desk

Service Desk 2018-01-18T16:48:32+00:00

Receive Timely, Sound Technical Solutions and the Highest Level of Customer Service

The Versiant Service Desk provides our clients with a single point of contact to efficiently and effectively give you technical solutions and the highest level of customer service. Services include all questions related to any technology provisioned by Versiant throughout the organization. Our Service Desk will give you the freedom to focus on your core competencies while we resolve issues on the first call, giving your employees or customers a pleasant, satisfying Service Desk experience.

We are committed to timely responses to each inquiry for a solution. Solutions are provided by engineers who are skilled experts in their field and are committed to finding the best possible resolution to each support issue.

Versiant’s Service Desk provides:

  • Application Support: Versiant can provide you and your employees with technical support for standard off-the-shelf software applications and proprietary applications.
  • Hardware Diagnosis: The Versiant Service Desk front-line hardware diagnosis and escalation services can include first-line support for field personnel and their hardware, warranty repair/replacement order processing, first-line support for internal employees and their hardware and dispatching an on-site technician from your internal IT department or a 3rd party service provider.
  • Network Support: Versiant can provide you with desktop related network support issues and user administration.
  • Network Support: Versiant can provide you with desktop related network support issues and user administration.
  • Customized 800# and Greeting: Let us become a seamless extension of your IT department with a dedicated 800# and personalized greeting.
  • Remote Control Assistance: There’s nothing more satisfying to a caller than quick, efficient resolution of their problem by a friendly Service Desk Engineer. Our remote control software assistance provides you with permission-based remote control of your caller’s PC.
  • Proprietary Application Support:  Versiant can provide you with proprietary application support

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