Lynx Customer Service Portal

Lynx Customer Service Portal2018-08-09T12:48:35+00:00

Empower Your Customers to Manage
their Business with You

The Lynx Customer Service Portal (CSP) is a an advanced web-based, full-service customer portal that provides real-time information on that status of  shipments into and out of the marine container terminal. Developed by and proprietary to Versiant, Lynx is valuable tool for container terminal operators that helps them improve customer service and manage operations.

The intuitive design of this software platform and robust reporting capabilities greatly improves overall customer satisfaction and streamlines terminal and customer interactions.

The Lynx CSP is configurable to meet individual terminal requirements and enhancements are made to Lynx through regular releases, keeping users up to date with the latest functionality.

Lynx CSP Key Features

  • Secure Customer Portal to Terminal Operating System (TOS)

  • Pay online for demurrage and ancillary charges

  • Hazardous documentation collection

  • Flexible solution able to adapt to local terminal requirements
  • Integration for other independent systems available
  • Powerful customer reporting

Lynx CSP Benefits For Terminal Operators

  • Integrated with Navis Express & N4 Terminal Operating System
  • Built using HTML5
  • Rich user interface, designed for mobile phone, tablets, desktops
  • Increase customer satisfaction
  • Flexible software solution to meet terminal requirements
Learn About our Work with Marine Terminals

Features of the Lynx Customer Service Portal include:

Equipment Management

  • Equipment Information: On hire & Delivery
  • Holds Maintenance
  • Dray Code Assignment
  • Late Arrival Alerts

Import &
Export

  • Booking Management
  • Hazardous Documentation
  • Release Inquiries
  • Pay Import Demurrage
  • Historical Reporting

Administration & Reporting

  • Manage Users & Permissions
  • Holds Maintenance & Permissions
  • Hazardous Descriptions
  • View User Payments
  • Standard & Custom Reports

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