Proactive Support Services
Versiant provides full 24x7x365 proactive support for a range of critical enterprise applications and IT environments. We take the initiative to make sure you are equipped for current issues while preparing you for the future.
Proactive Support for applications and operations with monitoring and reporting procedures and metrics implemented by the Versiant Professional Services team will ensure a smooth transition from the current support model to the Versiant Support team.
Our team of professionals are ready to access and resolve your current technology issues. And our IT Service Desk will give you expert customer service and support your employees, freeing you to focus on what you do best, building your business.
With a Versiant Managed Service agreement, we will monitor, manage and support your operating systems and IT infrastructure.
Key support features include:
- 24x7x365 IT Service Desk
- Continuous Monitoring and Incident Support
- On-site Emergency Response
Standard Support Services include:
Remote monitoring
Remote application administration
Backup and replication services
IT infrastructure management
Managed IT environments
On-site or remotely managed data storage and protection services
Service
Desk
24/7/365 Support
Infrastructure Support
Support for Cisco USC Systems
