Versiant’s LYNX Appointment System Selected by GCT Canada

Global Container Terminal Canada selects Versiant’s Lynx Customer Service Portal (CSP) with real-time integration to Navis N4 TOS.

GCT Canada’s container terminals in the Port of Vancouver boast the fastest truck turn times in North America. With a long-established truck reservation system, GCT Canada has selected Versiant’s Lynx Customer Service Portal (CSP) and its new Appointment Module to support the company’s ongoing drive to improve customer service and achieve even higher terminal and gate efficiencies.The new Appointment Module in Versiant’s CSP has several unique features setting it apart from other vendors. Truck users can select multiple containers or “Mass Appointments”, setting dates and times prior to visiting the terminal, allowing the system to automatically book appointments that most closely meet the criteria. When appointments are unavailable for a specific vessel, the “Standby” feature allows automatic assignment of the next available appointment when in queue.Versiant’s CSP has other modules that promote data sharing for terminal customers by allowing them to obtain real-time cargo availability information, identify pending issues, generate reports and EIRs, pay charges online, support guarantees, send pre-advise notifications, along with other functionality.“Our goal is to ensure customers have an efficient way to schedule appointments and view cargo availability in real time”, said Kwang Chen, VP Terminal Support Services for GCT Canada. “Versiant’s proven integration with Navis is open and robust, offering secure access and transparency of user information when calling GCT Canada’s terminals. It is that positive trucker experience that furthers our position as terminal of choice.”“Innovative terminal operators such as GCT Canada choose our solution to enhance customer service levels,” says Versiant Vice President, Ed Reade. “As a longtime Navis partner, CSP manages TOS data seamlessly in real-time without impacting performance. With volume surges brought by new mega ships, this functionality is
now more critical than ever.”